User Forms and Guidelines

1st National Processing strives to achieve and maintain a positive relationship with our customers by providing several methods of reporting as well as easy access to information and to our staff. The following information is provided to you in an effort to answer some of the most frequently asked questions regarding maintaining your 1st National Processing merchant account.            

For more information, please click on one of the guidelines

Merchant Services Guide Documents

• Answers and Prevention Tips for Chargebacks and Retrievals
• About Your Merchant Account
• Sample of Your Merchant Statement
• Understanding Your Merchant Statement
• Proper Transaction Processing
• E-Commerce Risk Management Guidelines
• Debit Card Service Guide
• Glossary of Terms
• One Year Program Guide
• Two Year Program Guide
• Three Year Program Guide

To make changes to your existing account, please choose from the appropriate forms

Change / Request Forms

• ACH Debits / Credits Change Request Form
• Card Addition / Change Request Form
• Address / Phone / Fax Change Request Form
• Processing Limit Change Form
• Business Name Change Form
• Debit Card Merchant Processing Addendum