Dear Mike:

Just a quick note to let you know your representative “Josh” in Tech Support is awesome!
I remembered I had talked to Josh before and called him. Talk about professional, knowledgeable, polite and patient! WOW! I am always impressed with good service because it is almost NON-Existent anymore. Anyway, you need 20 more of him because he didn’t miss a beat and I was damn impressed. I hope he is there to help me next time I call. Have a great day, he just make mine!

Jacqueline Nall
Jbangles Designs

Michael.    I talked with. Raul this morning and he said the new unit is out and those orders are all processed.    Again want to say how impressed I am with your and 1st nationals handling and attitude regarding this issue.  Thanks!!

Brian Pfeiffer
Design ATEA

Devin, I just wanted you to let Stephen and everyone else that has helped me know, that we had great success with our first show on Saturday.  Our second customer went from a $6.00 sale to a $70.00 sale when she found out we took credit cards!  That was pretty neat.

We keyed in and batched with no problems at all.  Thanks to everyone for the great customer service and support.

Candie Fry
Candie Fry

Devin,

Thank you so much for making this so painless after the horrible experience I’ve been through with previous provider.  I’ll be sure to let you know if I have any questions or concerns after my terminal arrives.

Marty Moon
Early Times Workshop

Dear Devin:

Here is an email to thank you for the great friendly service1

Greetings from:

Luz
Luz

Mike,

I have only used the Exadigm for my show last December, and I loved it….. 

Beyond that, I may be your best salesman….  I truly decided to stay with 1NP last fall when I made the change from the Nurit to the Exadigm because of the service you all provide.  When I signed up with you 5+ years ago you took a great deal of YOUR time to answer all my questions.  This last time around, not only did you answer all of my questions, but your staff was completely capable of answering my questions and solving all of the technical “problems” to my complete satisfaction.  I like the ability to access you and/or your staff on a 24/7 basis so that I can stay in business whenever I am doing a show.

Example:  My previous webhost sold.  I had some technical questions over the weekend about my website and called the new host…..  they were closed on weekends….. GAME OVER! 

There are certain service businesses that have to be available to attend to their clients all the time.  You and 1NP are truly a service business, and more than that….  A damn good service business…. 

All the best,

Storied Woods
Ivy Shuman Jr.